top of page

Scala Privacy Policy

Effective Date: 20 January 2021

Your privacy is very important to us. Please read below to see how Scala handles information. Before you get to the details, here are a few of our fundamental privacy principles:

  • Information you upload or post to Scala may be seen by others.

  • We aggregate and de-identify certain information about our members to use for business purposes.

  • We give you several ways to control the privacy of your personal information and are continuously working to enhance privacy options available to you.


Scala respects your privacy and shares your concern about the security of information you may submit to Scala’s websites and the related mobile applications and services (collectively, the “Services”). Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy settings and your rights in connection with the Services. Please also read the Terms of Service which sets out the terms governing the Services.


Scala is headquartered in Amsterdam and our Services are provided to you by Scala B.V.. Scala B.V. is the controller of your personal data for the purposes of EU data protection law.


This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.


Questions or comments about this Privacy Policy may be submitted by mail to the address below or via


Scala B.V. 
Frans de Wollantstraat 82 
1018 SC Amsterdam
Attn: Legal


We Collect, Use, Share and Otherwise Process Information

Scala relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

  • as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service. For example, we cannot provide the Services unless we collect and use your level of play;

  • where necessary for the purposes of Scala’s or a third party’s legitimate interests, such as those of visitors, members or partners.


Our Legitimate Interests

We process your information in furtherance of our legitimate interests, including:

  • providing and improving the Services, including any personalized Services. We do so as it is necessary to pursue our legitimate interests of providing and developing innovative and tailored offerings to our members on a sustained basis; and

  • keeping the Services safe and secure. We do so as it is necessary to pursue the legitimate interests of Scala and its members in ensuring the Services are secure, and to protect against fraud, spam and abuse, etc.


Information Scala Collects

Scala collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with Scala. We receive information in a few different ways, including when you register or complete activities using the Services. Scala also collects information about how you use the Services. There are also several opportunities for you to share information about yourself and your activities with Scala. For example:

  • We collect basic account information such as your name, email address, date of birth, gender, username and password that helps secure and provide you with access to our Services.

  • Profile and use information is collected about you when you choose to upload a picture, activity (including date, time and location information as well as your result), join a competition, or otherwise use the Services.

  • We collect and process location information when you sign up for and use the Services. To provide you with relevant information, it is necessary to collect and record your physical location.

  • Scala allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Facebook (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences with the applicable Third-Party Account. This information is collected by the Third-Party Account provider and is provided to Scala under their privacy policies.


How Scala Uses Information

Scala uses the information we collect and receive to administer and operate the Services and as otherwise described in this Privacy Policy. Your information, including your profile, photo, location, level of play, clubs you belong to, your activities, may be visible on Scala (in accordance with the information provided by you). Scala uses this personal information to improve the Services for you. For example your club name and location are used to show you relevant content (like competitions or completed matches nearby).


We also use your information to analyze, develop and improve the Services. To do this, Scala may use third party analytics providers to gain insights into how our Services are used and to help us improve the Services. We may also use your information to market the Services, provide support related to the Services, protect members and enforce our Terms of Service, promote safety, and communicate with you. Additionally, your information may be shared with third parties, as set forth below.


Scala may de-identify or aggregate the content you make available in connection with the Services, in ways that do not personally identify you. Examples of such aggregated information or statistical data include information about level, usage, demographics, activity and performance. Scala may use, sell, license, and share this information with third parties for research, business or other purposes such as to improve the access to racket sports in cities. Please let us know at if you object to Scala using your information for these purposes.


We use your information to communicate with you about the Services, send you marketing communications (where you have agreed to receive such messages), or let you know about new features or updates to our Terms of Service. We also use your information to respond to you when you contact us. Scala will use your information to communicate with you, for example by sending you notifications.


How Information is Shared

Platform Users and Organizers

We may share your information with other (select) platform users and (local) competition organizers to support and improve the Services. This includes sharing your name and email address with your (local) opponents to improve the match scheduling process (and communicate via email), or (local) organizers to ensure you will not miss out on updates related to the (local) competition (e.g. new rounds, competition format changes). 

Racket Sports Associations

We may share your information with strategic partners who promote the Services. These strategic partners include national tennis, padel, or squash associations.

Service Providers

We may share your information with third parties who provide services to Scala such as supporting and improving the Services, promoting the Services, processing payments, or fulfilling orders. These service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote Scala or display information that may be relevant to your interests on the Services or other websites or services.


Affiliates and Acquirors of our Business or Assets

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If Scala becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.


Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of Scala or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

How We Protect Information

We take several measures to safeguard the collection, transmission and storage of the data we collect. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. In addition, Scala’s secure servers protect this information using advanced firewall technology.


To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit personal information at the Services. Please note that if you do not use a SSL-capable browser, you are at risk for having data intercepted.


Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid services identification information for the Services you are communicating with, or send information over an unsecured connection. Scala recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the services you are visiting (secure URLs begin with https:// rather than http://), along with the security symbol of your browser to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the services to which you are connected. Please check the validity of any Services you connect to using secure communications.



While Scala continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and Scala cannot ensure or warrant the security of any information you transmit to Scala. Transmitting personal information is done at your own risk.


Managing Your Settings

Privacy Settings

Scala offers several features to help you manage your privacy. Scala provides you the option to leave information blank and hereby not visible. To manage your privacy settings, please go to your profile or contact


Adjust Email Preferences

You may unsubscribe by following the instructions contained at the bottom of each type of email or contacting Any administrative or service-related emails (to confirm a game request, purchase, or an update to this Privacy Policy or the Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

Updating Account Information

You may correct, amend or update profile or account information that is inaccurate at any time by adjusting that information in your account settings. If you need further assistance, please contact Scala at Scala will generally respond to your request within 1-7 business days.

Deleting Information and Accounts

You may request that your account is deleted by sending an email to Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated. Scala will fulfill your request within 1 month.


Note that content you have shared with others (for example, through leagues) or that others have copied may also remain visible after you have deleted your account or deleted the information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.


EU Members’ Rights

If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:

  • Access and Porting

You can access much of your information by logging into your account. If you require additional access or if you are not a Scala member, contact us at

  • Rectify, Restrict, Limit, Delete

You can also rectify and erase much of your information by logging into your account. If you are unable to do this, please contact us at Scala will generally respond to your request within 1-7 business days. To delete your account, you need to send a request to Scala will delete your account within 1 month.

  • Object

Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

  • Revoke consent

Where you have previously provided your consent, you have the right to withdraw your consent to the processing of your information at any time. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

  • Complain

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.


The Services are operated from the Netherlands. If you are located outside of the Netherlands and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the Netherlands, as it is necessary to provide the Services and perform the Terms of Service. The Netherlands privacy laws may not be as protective as those in your jurisdiction.

Retention of Information

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it or your account is deleted whichever comes first. For example, where you withdraw your consent to Scala processing your club information, Scala will delete all the club information you uploaded. Following your deletion of your account, it may take up to 30 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.


Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to Scala, such as statistics of the use of the Services. This information will be de-associated with your name and other identifiers.


Other Scala Sites

Scala maintains certain websites that can be accessed outside of, such as (the “Other Sites”). If you interact with the Other Sites, your information may be stored, processed, or shared outside of the Services. If you interact with the Other Sites, you acknowledge that you may be subject to the terms and conditions and policies applicable to such Other Site. Please be aware that any personal information you submit to the Other Sites may be read, collected, or used by other users of these forums indefinitely, and could be used to send you unsolicited messages. Scala is not responsible for the personal information you choose to submit via the Other Sites.


Privacy Policy Information

Scala reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Scala makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and request to delete your account.


©2021 Scala

 Create an account on the web or download the mobile app for free.

bottom of page